Privacy Policy

Last updated: September 21, 2026

Bourn Pest Solutions, LLC ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you give us directly when you request a quote, contact us, or become a customer. That typically includes your name, phone number, email address, service address, and anything you choose to tell us about your pest control needs. If you are a customer with a portal login, we also hold the service records, documents and reports associated with your account.

We collect limited technical information automatically when you use our website, such as your IP address and browser type.

How We Use Your Information

We use your information to respond to your enquiry, quote and schedule work, carry out and document pest control services, take payment, and keep you informed about the service we are providing. We also use it to meet our record-keeping obligations as a licensed pest control operator.

Text Messages

If you opt in to text messages, we use your phone number to send you messages related to your service, including appointment confirmations, scheduling reminders, technician arrival updates, and service follow-ups. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of purchase.

We do not sell, rent, or share your mobile phone number or your text messaging consent with any third party for their own marketing purposes. Phone numbers collected for text messaging are used only by Bourn Pest Solutions and the messaging provider that delivers the messages on our behalf.

Sharing Your Information

We do not sell your personal information. We share it only with service providers who work on our behalf — for example our scheduling, messaging, email and payment providers — and only as far as they need it to provide that service to us. We may also disclose information where the law requires it, or to protect our rights.

Data Retention and Security

We keep your information for as long as needed to provide our services and to meet our legal and regulatory obligations, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your personal information, and may opt out of text or email communications at any time, by contacting us using the information below.

Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Bourn Pest Solutions, LLC
Waukesha, Wisconsin
Phone: 414-426-2654
Email: service@bournpestsolutions.com
Website: https://bournpestsolutions.com/